/*
 * Demande de support : bulle du pied de page, formulaire, ecran de gestion.
 */

/* Bouton du pied de page (icone casque) : style commun aux boutons d'action
   dans css/statusbar.css. */

/* Pendant la capture d'ecran (fwMB.supportCapturer) : elements que
   kendo.drawing.drawDOM rendrait a tort. Le lien d'evitement (RGAA 12.7) est
   place a top: -100px, hors ecran, et elargissait l'image vers le haut. */
.support-capture-en-cours .skip-link {
	display: none !important;
}

/* Formulaire */
.support-form {
	width: 620px;
	max-width: 90vw;
}
.support-form ul.forms {
	list-style: none;
	margin: 0;
	padding: 0;
}
.support-form ul.forms > li {
	margin: 0 0 12px 0;
}
.support-form ul.forms > li > label:first-child {
	display: block;
	margin: 0 0 4px 0;
	font-weight: bold;
}
.support-form select,
.support-form input[type=text],
.support-form textarea {
	width: 100%;
	box-sizing: border-box;
}
.support-form textarea {
	resize: vertical;
	min-height: 110px;
}
.support-capture-cadre {
	margin: 0 0 6px 0;
	padding: 4px;
	border: 1px solid #e5e7eb;
	border-radius: 6px;
	background-color: #fafbfc;
	max-height: 220px;
	overflow: auto;
	text-align: center;
}
.support-capture-apercu {
	max-width: 100%;
	height: auto;
}
.support-capture-absente {
	display: block;
	padding: 18px 8px;
	color: #6b7280;
	font-style: italic;
}
.support-erreur {
	color: #b42318;
	margin: 0 0 8px 0;
}
.support-contexte {
	margin: 0;
	font-size: 0.85em;
	color: #6b7280;
}

/* Ecran de gestion : fil d'echanges */
.ds-fil {
	padding: 8px;
}
.ds-champs-rapides {
	display: flex;
	flex-wrap: wrap;
	gap: 14px;
	margin: 0 0 10px 0;
	padding: 8px 10px;
	background-color: #f7f9fc;
	border: 1px solid #e5e9f0;
	border-radius: 6px;
}
.ds-champs-rapides label {
	display: flex;
	flex-direction: column;
	font-size: 0.8em;
	color: #6b7280;
	gap: 3px;
}
.ds-champs-rapides select {
	font-size: 0.95em;
}
.ds-message {
	margin: 0 0 10px 0;
	padding: 8px 12px;
	border-radius: 8px;
	max-width: 85%;
	white-space: pre-wrap;
	word-wrap: break-word;
}
.ds-message .ds-message-entete {
	display: block;
	margin: 0 0 4px 0;
	font-size: 0.8em;
	color: #6b7280;
	white-space: normal;
}
.ds-message.ds-sens-demandeur {
	background-color: #f1f3f6;
	margin-right: auto;
}
.ds-message.ds-sens-support {
	background-color: #eaf1ff;
	margin-left: auto;
}
/* Note interne : jamais envoyee au demandeur */
.ds-message.ds-interne {
	background-color: #fff8e1;
	border: 1px dashed #e0c36a;
	color: #5c4b12;
}
.ds-message.ds-systeme {
	background-color: transparent;
	border: none;
	font-style: italic;
	color: #6b7280;
	max-width: 100%;
	text-align: center;
}
.ds-message .ds-mail-non-envoye {
	color: #b42318;
}
/* Brouillon d'agent en attente de validation humaine -- jamais envoye tel quel. */
.ds-message.ds-brouillon-agent {
	background-color: #fff8e1;
	border: 1px dashed #e0c36a;
	max-width: 100%;
	margin-right: 0;
	margin-left: 0;
}
.ds-brouillon-texte {
	width: 100%;
	box-sizing: border-box;
	min-height: 90px;
	margin: 6px 0;
	/* Hauteur du contenu (fwDemandeSupport.ajusterHauteur) : plus de
	   defilement interne, la fenetre defile seule. */
	overflow-y: hidden;
	resize: vertical;
}
/* Verrou informatif : un agent instruit deja ce ticket (ds_data.agent, TTL
   applique) -- purement visuel, ne bloque aucune action du consultant. */
.ds-agent-en-cours {
	margin: 0 0 10px 0;
	padding: 8px 12px;
	background-color: #fff8e1;
	border: 1px dashed #e0c36a;
	color: #5c4b12;
	font-weight: bold;
	border-radius: 6px;
}
.ds-repondre textarea {
	width: 100%;
	box-sizing: border-box;
	min-height: 80px;
}
.ds-contexte table {
	border-collapse: collapse;
	width: 100%;
}
.ds-contexte td {
	padding: 2px 8px 2px 0;
	vertical-align: top;
	word-break: break-all;
}
.ds-contexte td:first-child {
	color: #6b7280;
	white-space: nowrap;
	word-break: normal;
}
.ds-contexte h4 {
	margin: 12px 0 4px 0;
}
.ds-contexte img {
	max-width: 100%;
	height: auto;
	border: 1px solid #e5e7eb;
	border-radius: 6px;
}

/* ==========================================================================
   Ecran de gestion : grille des demandes (badges, icones, lignes).
   Couleurs : texte fonce sur fond clair (ou blanc sur fond sature), contraste
   >= 4.5:1 (WCAG AA) ; l'information n'est jamais portee par la couleur seule
   (icone + libelle).
   ========================================================================== */
.ds-secondaire {
	color: var(--color-text-muted);
}

.ds-badge,
.ds-type {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	white-space: nowrap;
}
.ds-badge .glyphicons,
.ds-type .glyphicons {
	font-size: 14px;
	line-height: 1;
}
.ds-badge {
	padding: 2px 9px;
	border: 1px solid transparent;
	border-radius: var(--radius-pill);
	font-size: 0.9em;
	font-weight: 600;
	line-height: 1.5;
}

/* Statut */
.ds-statut-nouveau  { background-color: color-mix(in srgb, var(--color-primary) 14%, #fff); border-color: color-mix(in srgb, var(--color-primary) 45%, #fff); color: var(--color-primary-hover); }
.ds-statut-en_cours { background-color: color-mix(in srgb, var(--color-warning) 30%, #fff); border-color: var(--color-warning); color: color-mix(in srgb, var(--color-warning) 40%, #000); }
.ds-statut-attente  { background-color: color-mix(in srgb, var(--synapsy-purple) 12%, #fff); border-color: color-mix(in srgb, var(--synapsy-purple) 40%, #fff); color: var(--synapsy-purple); }
.ds-statut-resolu   { background-color: color-mix(in srgb, var(--color-success) 14%, #fff); border-color: color-mix(in srgb, var(--color-success) 45%, #fff); color: var(--color-success-hover); }
.ds-statut-clos     { background-color: var(--color-bg-muted); border-color: var(--color-border-strong); color: var(--color-text-muted); }

/* Priorite : du gris au rouge plein ; critique = plein, gras, ombre. */
.ds-prio-1 { background-color: var(--color-bg-muted); border-color: var(--color-border); color: var(--color-text-muted); }
.ds-prio-2 { background-color: var(--color-bg-surface); border-color: var(--color-border-strong); color: var(--color-text); }
.ds-prio-3 { background-color: var(--color-warning); border-color: var(--color-warning-hover); color: color-mix(in srgb, var(--color-warning) 30%, #000); }
.ds-prio-4 {
	background-color: var(--color-danger);
	border-color: var(--color-danger-hover);
	color: var(--color-text-inverse);
	font-weight: 700;
	text-transform: uppercase;
	letter-spacing: 0.03em;
	box-shadow: 0 0 0 2px color-mix(in srgb, var(--color-danger) 35%, #fff);
}

/* Type */
.ds-type .glyphicons { color: var(--color-primary); }
.ds-type-bug .glyphicons,
.ds-type-incident .glyphicons { color: var(--color-danger); }
.ds-type-incident { font-weight: 600; }
.ds-type-evolution .glyphicons { color: color-mix(in srgb, var(--color-warning) 55%, #000); }
.ds-type-question .glyphicons { color: var(--synapsy-purple); }

.ds-sujet {
	font-weight: 700;
	color: var(--color-text);
}

/* Agent en cours */
.ds-agent {
	background-color: color-mix(in srgb, var(--synapsy-purple) 10%, #fff);
	border-color: color-mix(in srgb, var(--synapsy-purple) 35%, #fff);
	color: var(--synapsy-purple);
}

/* Echanges : pastille */
.ds-pastille {
	display: inline-block;
	min-width: 24px;
	padding: 1px 7px;
	border-radius: var(--radius-pill);
	background-color: var(--color-primary);
	color: var(--color-primary-text);
	font-size: 0.85em;
	font-weight: 700;
	line-height: 1.6;
	text-align: center;
}
.ds-pastille-vide {
	background-color: var(--color-bg-muted);
	color: var(--color-text-muted);
}

.ds-date {
	white-space: nowrap;
	cursor: help;
}

/* Lignes : critique ouverte (barre rouge), demande terminee (attenuee,
   contraste conserve >= 4.5:1). */
.k-grid tr.ds-ligne-critique > td:first-of-type {
	box-shadow: inset 4px 0 0 var(--color-danger);
}
.k-grid tr.ds-ligne-terminee > td.ds-secondaire,
.k-grid tr.ds-ligne-terminee .ds-sujet {
	color: var(--color-text-muted);
	font-weight: normal;
}
.k-grid tr[data-uid] {
	cursor: pointer;
}

/* Actions : boutons icone alignes, meme style discret (l'edition n'est pas
   l'action principale), rouge pour la suppression. */
.k-grid td .k-button.no-text {
	vertical-align: middle;
	margin: 0 2px;
	background-color: var(--color-bg-surface);
	border: 1px solid var(--color-border-strong);
	box-shadow: none;
}
.k-grid td .k-button.no-text:hover,
.k-grid td .k-button.no-text:focus-visible {
	background-color: var(--color-primary-soft);
	border-color: var(--color-primary);
}
.k-grid td .k-button.no-text .glyphicons {
	font-size: 16px;
}
.k-grid td .k-grid-ouvrir,
.k-grid td .k-grid-edit-command { color: var(--color-primary); }
.k-grid td .k-grid-remove-command { color: var(--color-danger); }
.k-grid td .k-grid-remove-command:hover,
.k-grid td .k-grid-remove-command:focus-visible {
	background-color: color-mix(in srgb, var(--color-danger) 10%, #fff);
	border-color: var(--color-danger);
}

/* Reponse d'agent a valider : l'action attendue du consultant */
.ds-badge.ds-a-valider {
	background: color-mix(in srgb, var(--color-warning) 30%, #fff);
	color: color-mix(in srgb, var(--color-warning) 40%, #000);
	border-color: var(--color-warning);
	font-weight: bold;
	margin-right: 4px;
}

/* Note interne d'un agent (donnees du dossier consultees) : reservee aux
   consultants, jamais envoyee -- distincte du brouillon (jaune) et des notes
   humaines. */
.ds-message.ds-note-agent {
	max-width: 100%;
	margin-left: 0;
	margin-right: 0;
	background-color: color-mix(in srgb, var(--synapsy-purple) 7%, #fff);
	border: 1px dashed color-mix(in srgb, var(--synapsy-purple) 45%, #fff);
	color: var(--color-text);
}
.ds-message.ds-note-agent .ds-message-entete {
	color: var(--synapsy-purple);
	font-weight: 600;
}
.ds-brouillon-clos {
	margin: 6px 0 0 0;
	font-style: italic;
	color: var(--color-text-muted);
}